CBTS is a North American IT solutions and cybersecurity provider with over two decades of experience supporting enterprise clients. Over the last several years, CBTS formally built its dedicated and focused Managed Security Services Provider (MSSP) division to address rising customer demand for 24/7 SOC coverage and expert-led cybersecurity operations.

As their customer base rapidly expanded, CBTS sought a secure way to scale efficiently without overloading their analysts or increasing headcount. The team of security and technical experts sought a high-impact holistic solution that could automate alert investigations, reduce ticket spikes, and support their analysts' ability to protect its list of global marquee clients.

CBTS faced several opportunities to adopt new technologies to drive efficiencies and improved outcomes:

After a successful proof of concept, the CBTS team was impressed by its vendor-agnostic architecture and seamless Microsoft Sentinel integration

1. Autonomous alert triage and investigation
2. No-code deployment with <30-minute setup
3. Consistent investigation quality and auditability
4. Ability to reduce analyst workload without adding headcount

The onboarding process took under 30 days across multiple tenants. Integration required no custom playbooks or scripting. Dropzone AI immediately began processing alerts, providing detailed reports analysts could validate and trust.